Effective Models to Increase Customer Engagement
Today’s businesses rely extensively on digitalization to help them reach their long-term objectives. They work with Managed Service Providers (MSPs) in the process of digital transformation to make sure they can adapt to changes rapidly, achieve their transformation goals successfully, and provide creative solutions. MSPs are now using automation driven by AI to speed up service delivery and do away with the need for human interaction. Modern businesses may optimize operations as they co-create and co-innovate with the support of Innova’s end-to-end AI-driven managed services.
Extended Delivery Center (EDC) Model
An Extended Delivery Center (EDC) model is a location and facility that serves as an extension of a primary delivery center. EDC provides services for software development, consulting, business process modernization, technologies upscale, and cost-optimized operations to stay competitive in the digital age.
TSOThe Transfer, Stabilize, Operate (TSO) model framework is used to outsource your IT projects or services. The phases a project or service goes through to transition from an initial development or implementation stage to a fully operational and stable state. The TSO model helps organizations ensure a smooth transition from development to full-scale operation while minimizing disruptions and ensuring that the project or service meets its intended goals. Each phase of the model plays a crucial role in the overall success and sustainability of the project or service.
The Build Operate Transfer (BOT) model is a business arrangement that involves the development (building) of a project or service, followed by its operation for a certain period, and eventually transferring ownership. The BOT model offers several advantages, including risk sharing, expertise leveraging, and financial flexibility. Here’s how the BOT model works: