Overview
Our work with leading automotive clients such as Inchcape has given us deep understanding of challenges like disconnected customer data, dealer collaboration, and post-sales engagement. We implement CRM solutions that unify sales, service, and marketing to deliver seamless customer journeys. From streamlining lead management and automating test-drive scheduling to enabling real-time service tracking, we’ve helped multi-brand dealership networks achieve higher conversions, stronger retention, and greater efficiency.
Challenges
Separate systems for test drives, sales, servicing, and financing caused inconsistent communication and data duplication.
Test-drive bookings, lead follow-ups, and post-sale services relied heavily on manual effort, leading to inefficiencies.
Leadership lacked a single dashboard to track sales performance, customer behavior, and service history.
Multiple touchpoints across vehicle selection, trade-ins, and financing created delays due to manual data transfers and limited transparency for customers on finance status.
Service quality and personalization varied, with customers often repeating the same information across different departments or locations.
Our Proposed Solution
