Relevant Work Experience – 8+years
Status – Full Time
Location –Chennai, Bangalore, Hyderabad, Pune (Remote)
Job Description :
Bachelor’s degree in computer science with 8+ years of experience
Strong programming skills in languages such as JavaScript, Python, and Node.js.
Proficiency with Salesforce Service Cloud, Sales Cloud, or Marketing Cloud.
Hands on Salesforce Lightning component LWC, apex programing language, Visualforce page, SOQL & SOSL, Unite Testing, API integration
salesforce flows using advance techniques, secure enterprise integration experience & best practice.
Experience in Amazon Connect CTI Adapter for Salesforce, and building the WebRTC browser-based Contact Control Panel (CCP) within Salesforce.
Experience in developing and implementing solutions using Amazon Connect.
Overall AWS development/service experience including Lambda functions, S3, DynamoDB, Lambda, API Gateway, Kinesis, Kendra, etc.
Must have experience in designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging.
Experience with AWS CLI and AWS SDK, writing Infrastructure as code using AWS Terraform, and CloudFormation.
Experience in writing IAM Roles using AWS security best practices.
Has experience in leading a development team and mentoring junior developers.
Excellent problem-solving and troubleshooting abilities with a keen attention to detail.
Effective communication skills, both written and verbal, to collaborate with clients and internal teams. Ability to translate customer business requirements into technical action and work with a development team to implement those requirements.
Ability to work independently and with a group of engineers.
Document systems, scripts, and applications, configuration and maintain and update documentation as required.
