Relevant Work Experience – 5-7years
Status – Full Time
Location – Pune/ Bangalore (Hybrid)
Job Description :
Technical Specialist – Application Support and Maintenance
Years of exp: 5-7 years
Overview: We are seeking a dedicated and highly skilled Technical Specialist to join our team. The ideal candidate will be responsible for supporting and maintaining our applications, ensuring their optimal functionality and performance. This role requires a combination of technical expertise, problem-solving abilities, and excellent communication skills.
Key Responsibilities
• Application Support: Provide comprehensive support for our applications, addressing and resolving any issues promptly to minimize downtime and ensure seamless operation.
• Maintenance: Perform regular maintenance tasks, including updates, patches, and upgrades, to keep applications running smoothly and securely.
• Monitoring: Continuously monitor application performance and system health to detect and mitigate potential problems proactively.
• Troubleshooting: Identify, diagnose, and resolve technical issues reported by users, using a methodical approach to problem-solving.
• Documentation: Maintain accurate and up-to-date documentation of support processes, troubleshooting steps, and system configurations.
• User Training: Provide training and support to end-users, helping them to effectively utilize the applications and resolve common issues independently.
• Collaboration: Work closely with development teams, system administrators, and other stakeholders to ensure the applications meet business requirements and performance standards.
• Incident Management: Manage and prioritize incidents and service requests, ensuring timely resolution and communication with stakeholders.
• Continuous Improvement: Identify opportunities for process improvements, automation, and optimization to enhance the efficiency and reliability of application support.
Qualifications
• Education: Bachelor’s degree in computer science, Information Technology, or a related field.
• Experience: Proven experience in application support and maintenance, with a strong understanding of software development and IT infrastructure.
• Technical Skills: Proficiency in programming languages, databases, and operating systems relevant to the applications being supported.
• Problem-Solving: Demonstrated ability to troubleshoot complex technical issues and implement effective solutions.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Teamwork: Strong collaboration skills, with the ability to work effectively in cross-functional teams.
• Adaptability: Ability to adapt to changing priorities and work in a fast-paced environment